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FAQ

DELIVERY TIMELINES
How long will it take to receive my order?
In general, orders for within Spain will arrive between approximately 24/48 hours of having been dispatched to the transport company. Orders for the rest of Europe will be delivered within approximately 4-5 days. Orders for the rest of the world will be delivered within approximately 6-8 days (excluding possible delays at Customs).

SECURE PAYMENT
Is my payment secure?
Payments occur over a secure server (SSL) with an encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection. No individual within Kukuxumusu or over the Internet has access to your credit card information at the moment of purchase or at any time.

GUARANTEE
Does Kukuxumusu offer any Return Guarantee?
Kukuxumusu.com guarantees the quality of the products it covers, within the terms established by law. You can return your product before 15 days from the date of delivery.

Make click to know more details about returns.

SHIPPING COSTS
How much are the shipping costs?
-Spain (Península and Balearic Islands): 4,60 euros

-Other countries: you can find out our shipping cost for any item by adding the item to the cart and then press "check out". Fill in shipping information (just fill in the country) and we will show you shipping methods provided and related costs. Remember that you can cancel the order on that same page too.

REGISTER
I can’t register to buy. What can I do?
If you have problems to register in Kukuxumusu online shop could be because:
-You were register before with the same password or e-mail. In this case is better letting us to forward to your e-mail your old password and then you can use it.
-Some other user has registered before with the same password. Try to register again changing your password.
-Obligatory information hasn´t been complete (marked by a * ) o either format information that you are inserting isn´t correct.
-The privacy statement isn´t accept, below personal information, product and andress.Privacy statement should be accept to registrate and continue with the process.Remenber that you could always contact us and make an order by chat in office hourly. 

PAY
I can’t pay with my credit card. What can I do?
One of the most common reasons is because your credit card is not activated to shop online or it does not have the CES secure protocol activated. In such case, please, contact your bank to activate your card.

ORDER CONFIRMATION
How can I know if my order has registered correctly?
When you finish carrying out you order, you will have a confirmation on the screen, showing you an order number and you will receive an e-mail confirming that your order has been register correctly. Also you have the possibility to access to “my account” where you could see if your order is registered, and it´s state. If you don't receive an e-mail with the confirmation after ordering a product, please, contact us on soporte@kukuxumusu.com

ORDER CANCELED

How do I cancel a paid order?
You can cancel your order before the supplier ships the order. Please, contact soporte@Kukuxumusu.com, and let us know your order number and the reason for the cancelation. The order and the transaction will be cancelled and we will refund the money using the same payment method you used for the purchase.

RETURN ORDER
How do I return a wrong order?
In case you receive a wrong order, we would appreciate if you can send us an email to soporte@kukuxumusu.com and indicate as subject “WRONG ORDER”. We will give you the information about how to proceed.

VAT
Is VAT included?
Yes, all our prices include VAT.

INVOICING
Can I have an invoice to a company name?
Yes, you can. You will see a field to fill in your company name.

Can I have a shipping address different from the invoicing address?
Yes, you can add another different address from the invoice, for your order delivery. In your purchase process. after filling out the invoicing information, you could put another address to your delivery, the same as comments to help us to deliver your package .

Will I receive an invoice with the package?
Yes, you will. You will receive an invoice attached to your confirmation address also.

TRANSPORT
What company is the carrier?

To ensure a speedy and punctual delivery of orders to our customers, we are associated with the best express transport services available. Dispatch agencies are selected in accordance with the destination of the order, in addition to the type of product sent. At the moment we are working with Nacex (Spain) and UPS (other countries).